Privacy Policy

Effective Date: 09/10/2024

1. Introduction

Welcome to Higher Ground Women’s Recovery Residence. We are committed to safeguarding the privacy and confidentiality of our residents’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

2. Information We Collect

We collect the following types of information:

Personal Identification Information: This may include your name, contact information, and any other details necessary for residency.
Health Information: This includes information related to your medical history, treatment plans, and other health-related data essential for your care and support.
Financial Information: This may include details related to your payment history, insurance information, and other financial data.
Behavioral Information: This includes records related to your progress, participation in programs, and any incidents or behaviors relevant to your stay.

3. How We Use Your Information

We use your information for the following purposes:

To Provide Services: To manage your residency, including admissions, treatment planning, and ongoing support.
To Ensure Safety and Compliance: To maintain a safe and compliant environment by monitoring and addressing behavioral and health-related needs.
To Communicate with You: To keep you informed about your treatment, changes to our policies, and other relevant information.
For Billing and Administrative Purposes: To process payments, handle insurance claims, and maintain financial records.
To Improve Our Services: To evaluate and enhance the effectiveness of our programs and services.

4. How We Protect Your Information

We implement a range of security measures to protect your personal information, including:

Physical Security: Secure facilities with restricted access.
Technical Security: Encryption, firewalls, and secure servers to protect electronic data.
Administrative Security: Policies and procedures to ensure that only authorized personnel have access to your information.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent: For any purposes not specified in this policy, with your explicit consent.
With Healthcare Providers: For coordination of care and treatment, as part of your health services.
For Legal Requirements: To comply with legal obligations or in response to lawful requests from governmental authorities.
For Safety Reasons: To protect the safety and well-being of residents and staff, including reporting incidents or concerns.

6. Your Rights

You have the following rights regarding your personal information:

Access: You may request access to your personal information that we hold.
Correction: You may request correction of any inaccurate or incomplete information.
Deletion: You may request the deletion of your information, subject to applicable laws and regulations.
Restriction: You may request restrictions on how we use your information in certain circumstances.

To exercise these rights, please contact us Help@HGWRR.org.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we will notify you of significant changes through appropriate channels.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

HGWRR
P O Box 3
Pennington Gap VA, 24277 Help@HGWRR.org

Thank you for trusting Higher Ground Women’s Recovery Residence with your personal information. We are dedicated to protecting your privacy and ensuring a safe and supportive environment.